Privacy Policy

1. Introduction

Scentstudioil ("we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services. Please read this policy carefully to understand our practices regarding your personal data.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Fill out contact forms or request quotes
• Schedule consultations or appointments
• Make purchases or place orders
• Subscribe to newsletters or marketing communications
• Participate in surveys or promotions
• Contact us via email, phone, or other communication channels

This information may include your name, email address, postal address, phone number, payment information, and any other details you choose to provide.

2.2 Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device and browsing behavior, including:

• IP address and geographic location
• Browser type and version
• Operating system
• Pages visited and time spent on pages
• Referring website addresses
• Date and time of visits

2.3 Cookies and Tracking Technologies

We use cookies, web beacons, and similar tracking technologies to enhance your browsing experience, analyze site traffic, and understand user preferences. You can control cookie settings through your browser preferences. For more information, please see our Cookies Policy.

3. How We Use Your Information

We use the information we collect for various purposes, including:

• Providing and maintaining our services
• Processing your orders and managing appointments
• Responding to your inquiries and customer service requests
• Sending you updates, newsletters, and marketing communications (with your consent)
• Improving our website functionality and user experience
• Analyzing usage patterns and trends
• Detecting and preventing fraud or security issues
• Complying with legal obligations and enforcing our terms
• Conducting market research and business analysis

4. Legal Basis for Processing (GDPR)

If you are located in the European Economic Area (EEA), our legal basis for collecting and using your personal information depends on the specific context:

• Consent: You have given explicit consent for processing your personal data for specific purposes
• Contract: Processing is necessary to fulfill a contract with you or take steps at your request before entering into a contract
• Legal Obligation: Processing is necessary to comply with legal requirements
• Legitimate Interests: Processing is necessary for our legitimate business interests, provided these do not override your rights and freedoms

5. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

• Service Providers: We may share information with trusted third-party service providers who assist us in operating our website, conducting business, or servicing you, provided they agree to keep this information confidential
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity
• Legal Requirements: We may disclose information when required by law, court order, or governmental authority, or to protect our rights, property, or safety
• With Your Consent: We may share information with third parties when you have given explicit consent

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of sensitive data during transmission using SSL/TLS protocols
• Regular security assessments and updates
• Access controls and authentication procedures
• Employee training on data protection practices
• Secure storage systems with restricted access

However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your personal information, we cannot guarantee absolute security.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When determining retention periods, we consider:

• The nature and sensitivity of the information
• The purposes for which we process the information
• Legal, accounting, or reporting requirements
• Whether the purposes can be achieved through other means

When personal information is no longer needed, we will securely delete or anonymize it.

8. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

• Access: Request access to the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal obligations)
• Restriction: Request restriction of processing in certain circumstances
• Portability: Request transfer of your information to another service provider
• Objection: Object to processing based on legitimate interests or for direct marketing purposes
• Withdraw Consent: Withdraw consent at any time where processing is based on consent

To exercise these rights, please contact us using the information provided below. We will respond to your request within the timeframe required by applicable law.

9. Marketing Communications

With your consent, we may send you marketing communications about our products, services, and promotions. You can opt out of receiving marketing emails at any time by:

• Clicking the "unsubscribe" link in any marketing email
• Contacting us directly with your request
• Updating your communication preferences in your account settings (if applicable)

Please note that even if you opt out of marketing communications, we may still send you transactional or service-related messages.

10. Third-Party Links

Our website may contain links to third-party websites, services, or applications that are not operated by us. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party sites you visit.

11. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child without parental consent, we will take steps to delete that information promptly.

12. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your country. When we transfer personal information internationally, we implement appropriate safeguards to ensure your information remains protected in accordance with this Privacy Policy and applicable laws.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the updated policy on our website with a new "Last Updated" date. We encourage you to review this policy periodically to stay informed about how we protect your information.

14. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Scentstudioil
Spirit Home Interiors
Unit 7B
Milltown Business Park, 88 Castledawson Road
Magherafelt, Co. Derry
BT45 6RZ
United Kingdom
Phone: +44 (0) 28 7911 1285
Email: info@scentstudioil.world

15. Supervisory Authority

If you are located in the EEA and believe we have not addressed your concerns adequately, you have the right to lodge a complaint with your local data protection supervisory authority.